Can GovTech really rebuild trust through public innovation?

Article by the World Economic Forum: “Entrepreneurial civil servants, creative bureaucracies, agile stability, digital state.

These terms sound like oxymorons, yet they are foundational to tackling the world’s complex societal challenges. And these ideas are already becoming a reality in some parts of the world. Introducing what will become one of the biggest software markets in the world: government technology or GovTech.

GovTech is about applying digitization and emerging technologies, such as artificial intelligence (AI), advanced sensing, blockchain, advanced data processing etc., to improve the delivery of public services by increasing efficiency, lowering costs and creating entirely new public value.

The sector is estimated to be worth over $1 trillion by 2028 and is critical to making public services more efficient, effective and accessible for citizens. It will be the key to the government’s ability to deliver outcomes and build and sustain trust in a context of increasing contestation and rising expectations from digitally native citizens…(More)”.

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